Write to us. We’ll write back.
No ticketing system. No support bot. Two humans who read and reply — usually within one to two business days.
Different reasons for writing get different replies. A quick note on what to expect:
Something’s broken or confusing in a tool
Tell us which tool, which sheet, and what’s happening. Screenshots help. We usually fix or clarify within a day or two — and if it’s a real bug, everyone gets the update.
You want a refund
Within 14 days of purchase, just say so. No interrogation, no follow-up questions. We’d rather you feel good about the transaction than hold a grudge about a spreadsheet.
Partnership, press, or collaboration
We’re selective and slow about these. We read everything, but if you don’t hear back within a week, it’s probably not a fit right now — no hard feelings.
You just want to say hi
Our favorite kind of message. Tell us what you’re working on, what you’ve been reading, or why a particular line in a tool made you laugh. We’ll write back.
Or, if you hate forms: [email protected]
Tell us what’s up.
Goes straight to our inbox. No auto-reply theatre.
We’re usually at our desks between nine and six, CET.
Messages sent on weekends get our attention Monday.
